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Help & Support

Find answers to frequently asked questions below or contact us directly.

Frequently Asked Questions

How do I update my estimated due date?

You can update your due date from Mom > Pregnancy Info. Tapping the countdown card on the home screen opens the same page.

How do the AI assistants work?

Our AI assistants answer your questions about your pregnancy. You have 5 free weekly credits, and with a Pro membership you get unlimited use. Assistants do not provide medical advice — they are for informational purposes only.

How can I turn off notifications?

You can manage your notification preferences from your phone's Settings > HeyMom > Notifications.

Is my data safe?

Yes. Your data is protected with Firebase security infrastructure. Only you can access your account. Your data is stored encrypted.

How do I cancel my Pro membership?

You can cancel your HeyMom subscription from the App Store or Google Play > Subscriptions. After cancellation, your Pro features continue until the end of the current period.

How do I invite my partner?

With a Pro membership, you can create an invite code from Mom > Family Status and share it with your partner. Your partner can join your pregnancy journey by entering the code.

How do I show my symptoms to my doctor?

From Health > My Reports > Doctor's Notebook, you can download your reports as PDF or send them to your doctor via WhatsApp.

What are XP and levels?

The things you sign in the app earn you XP: water, kicks, weight, reading articles, the forum and more. As XP adds up, you level up. You can see your achievements under Mom > My Achievements.

How does the streak work?

Each day you open the app, your streak goes up by one. If you skip a day, it starts again from 1. You can see your streak on the achievements card on the home screen.

What is the lucky wheel?

If you're not on Pro, a lucky wheel appears once a day. The prize can be extra AI uses, a free Pro day or a discount coupon. The wheel doesn't appear during your first few days in the app.

How do I join a giveaway?

When a giveaway is active, a giveaway card appears on the home screen and in the profile tab at the bottom right. Joining is free. You can earn extra tickets by bringing in new users with your friend code.

How do I switch between pregnancy, newborn, planning and period modes?

Tap the mode card in the profile tab at the bottom right and pick the new mode. Tapping the mode label on the home screen takes you there too. Each mode keeps its own data, so switching doesn't delete anything. You need an internet connection to switch.

What's the difference between a gift code, a friend code and an invite code?

A gift code unlocks Pro and is entered on the Profile page. A friend code earns a giveaway ticket for the person who invited you. An invite code is the code your partner sends to link you to the family account.

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